Frequently Asked Questions
Is it scary?
YES!!!!! We’ve even been ranked as one of the the top haunted houses in America!
Does the Nightmare on 13th touch customers or take away customers from their group?
No, our actors do not touch people.
Are there refunds?
No, we have a general no-refund policy once tickets are bought. However, we do offer Ticket Protection coverage when you purchase your tickets, which can allow for a refund minus fees/coverage – this coverage must be purchased for each ticket you have and the ticket(s) must be unused.
It's raining or snowing! Are you open?
Yes! We are a full indoor facility for both of our attractions. Stay warm, stay dry, and come SCREAM!
Where do we park?
We have parking on-site and some overflow parking along the streets and nearby retail stores. PLEASE CHECK ANY AND ALL POSTED SIGNAGE ABOUT PARKING – WE ARE NOT LIABLE FOR TICKETS OR TOWING (LOWE’S AND WAL-MART WILL TOW YOU!)
How old do you have to be to go through?
We do not require a minimum age, it is at the parents discretion. It is recommended that anyone 10 years old or younger have an adult accompany them through the attraction.
Do I need to print off my online tickets or can I just show them on my phone?
You do not need to print them off if you don’t want to. You can just show your tickets on your phone. You will need to turn up the brightness on your screen for our scanners to be able to scan the tickets off of your phone.
Where can I purchase my tickets?
You can get tickets online. We do not sell tickets on-site except for the 13th Manor. Click one of our ” Buy Now ” buttons to get your tickets.
How do you get a job at Nightmare on 13th?
You must fill out an Employment Application. You will then receive an email with instructions. Our hiring process starts in July/Aug and ends in September.
How old do you have to be to work at Nightmare on 13th?
You must be at least 16 years old to work at Nightmare on 13th.
How much does it cost?
Please click one of our Buy Tickets buttons to see up-to-date pricing and available dates/times.
Do you take Credit Cards?
Yes, we accept all major credit cards.
Do you take apple pay or have tap to pay readers?
Yes! At our concession stand, in our retail, the 13th Manor, and at our Buried Alive 4D coffin ride.
Where do I get my photo taken?
Everyone gets their photo taken with a haunted character before they enter the haunted house. Everyone gets a free, online, low resolution copy of their photo. There are also 6×8 high resolution prints available to buy at the end of the haunted house.
How do I find my free online picture?
Enter the number found on your photo card here.
I keep entering the number on my photo card, but it's not working. How can I get my free photo?
Please reach out to us via our contact form and we will do what we can to help you out.
Should I go through the Haunted House if I am pregnant?
We advise against it but it is up to you.
Are there strobe lights used in the Haunted house?
Yes, there are.
Should I go through the Haunted House if I have a pacemaker?
We do have a teslacoil and thus there is high power being used.
How long does it take to go through?
Approximately 25-40 Minutes for the Nightmare attraction and 15-20 minutes for the Institute of Terror.
What are your hours?
Please check our calendar for opening and closing times.
Do you sell tickets on-site?
No, we do not sell tickets on-site except for 13th Manor. All ticket purchases must be completed online.
Can I go through if I have hearing aids?
Yes, we do use some water misting devices for effect but they shouldn’t be a problem.